FREQUENTLY ASKED QUESTIONS
What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 1 business days of receipt, with supporting images if applicable, so we can best address your concern.
Can I ship the products to a different from my billing address?
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
Do I have to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
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How safe is it to use my Debit/Credit card or make an online payment on Peau D’origine?
All transactions at Peau D’origine are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Peau D’ Origine is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
What is your Online Return Policy?
• If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
• We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refund Policy for more information on online returns.
